Question 1

1. Why is it important to hire a licensed, insured, and bonded cleaning company like Castel Cleaning Service?

Accepted Answer

Being licensed, insured, and bonded means you can trust Castel Cleaning Service to care for your home or business with professionalism and protection. It gives our clients peace of mind knowing they are working with a reliable company that values safety, responsibility, and quality service every step of the way.

Question 2

2. Is your service pet-friendly?

Accepted Answer

Yes. Castel Cleaning Services is pet friendly, and we love working in homes with pets. For everyone’s safety and comfort, we kindly recommend securing pets during your cleaning appointment. We are also happy to use the cleaning products you recommend or provide to help protect your pets and keep your home safe and comfortable for them.

Question 3

3. What cleaning services do you offer?

Accepted Answer

We provide services  customized to fit your space and needs.
Most common requests are:

• Residential cleaning
 • Commercial cleaning
 • Deep cleaning
 • Move in and move out cleaning
 • Post construction cleaning
 • Recurring maintenance cleaning
 • Office cleaning
 • Airbnb and rental property cleaning
 • Property Management
•  Janitorial Services
    and more

Question 4

4. What can I expect from your cleaning team?

Accepted Answer

At Castel Cleaning Services, trust is everything. Our team members are professionally trained, respectful, and expected to maintain a polished appearance and professional conduct at every visit. We believe clients should feel comfortable and confident when welcoming us into their home or business.

Question 5

5. How much does cleaning service cost?

Accepted Answer

Pricing depends on:

• Property size
 • Condition of the space
 • Type of cleaning needed
 • Frequency of service
We provide clear, honest pricing with no hidden fees.  let's talk today to coordinate a free estimate visit.

Question 6

6. Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes. Our team arrives fully prepared with professional cleaning products and equipment. If you prefer specific products or eco friendly options, we are happy to accommodate your preferences whenever possible.

Question 7

7. Do I need to be home during the cleaning?

Accepted Answer

We understand that every client’s preference is different, so it is entirely up to you whether you want to stay in the property while our professional crew is cleaning. Many clients choose to be present to oversee the process or for convenience, while others prefer to leave for the duration of the service. 
Regardless of your choice, our team works efficiently and respectfully, ensuring minimal disruption and safeguarding your belongings. We prioritize clear communication, so if you decide to stay, the crew will maintain professionalism and accommodate any specific requests you may have to create a comfortable experience. Castel Cleaning is committed to delivering thorough, trustworthy cleaning with care, tailored to your needs.

Question 8

8. Will I have the same cleaning team each visit?

Accepted Answer

Whenever possible, yes. We understand clients appreciate consistency and familiarity. Keeping the same team helps us maintain quality and better understand your preferences.

Question 9

9. Do you offer recurring cleaning services?

Accepted Answer

Yes. We offer:

• Weekly cleaning
 • Biweekly cleaning
 • Monthly cleaning
 • Custom recurring schedules
Recurring services help maintain a consistently clean and comfortable space year round.

FAQ